Buyer Protection

Safe purchases, clear delivery, and fair refunds

Our Buyer Protection is designed to keep your purchases predictable: you know what you get, when you get it, and what happens if something goes wrong.

What’s covered

Protection applies to eligible purchases made on CadFiles.ai, including:

  • βœ” Report credit packs & API token bundles
  • βœ” Subscriptions (API plans)
  • βœ” Paid report exports (PDF deliveries)
  • βœ” Add-ons clearly marked as paid
Coverage applies when the payment is confirmed and the product is tied to your account.
Most important
Instant delivery & proof

We keep auditable logs for purchases and deliveries so issues can be verified quickly:

  • βœ” Purchase confirmation + timestamps
  • βœ” Report credit / API token balance changes (ledger/transactions)
  • βœ” API request + charge logs (where applicable)
  • βœ” Report generation/download tracking
This helps resolve disputes fast without back-and-forth.
What’s not covered

Some items can’t be refunded due to their nature:

  • βœ” API calls already executed / API tokens already consumed
  • βœ” Data accuracy disagreements when source data is public/third-party
  • βœ” Abuse, ToS violations, or chargeback fraud
  • βœ” Custom enterprise work already delivered
If you’re unsure, contact us before purchasing large packs.

Refund & dispute policy (simple version)

If something is broken on our side, we fix it or refund the affected portion. If report credits or API tokens weren’t used, we can reverse them. If a subscription was charged incorrectly, we correct it.

Contact support View pricing
Scenario What we do Typical outcome
Bought report credits but balance didn’t update Verify payment + webhook logs, reconcile ledger Report credits applied or refunded
PDF report failed to generate Retry generation, check template/layout errors Report delivered or report credits returned
API request returns 500 errors Investigate logs, fix, and token/credit back failed charges Fix + token/credit reversal if applicable
Charged for a plan you didn’t intend Review Stripe customer/subscription + timestamps Plan corrected; pro-rated refund if needed
Data seems wrong compared to another site Check sources + timestamps; explain differences Clarification or source refresh (no guaranteed refund)

How to request help

Send support the exact details so we can resolve quickly:

  • βœ” Your account email
  • βœ” Stripe receipt / payment timestamp (if available)
  • βœ” What you purchased (plan/pack/report)
  • βœ” Any request ID / company id / template id
Response times depend on your plan, but billing issues are prioritized.

Security & payments

Payments are handled by Stripe. We do not store full card data on our servers.

  • βœ” Stripe-hosted Checkout
  • βœ” Webhook-based delivery confirmation
  • βœ” Internal ledger for report credits & API token usage
  • βœ” Fraud/abuse monitoring
For invoice copies and receipts, you can request them from support or via your Stripe receipt email.

Have a question before you buy? We’ll help you choose the right option.

Contact sales