Safe purchases, clear delivery, and fair refunds

Our Buyer Protection is designed to keep your purchases predictable: you know what you get, when you get it, and what happens if something goes wrong.

What’s covered

Protection applies to eligible purchases made on CadFiles.ai, including:

✔ Credit packs (API credits / report credits)
✔ Subscriptions (API plans)
✔ Paid report exports (PDF deliveries)
✔ Add-ons clearly marked as paid

Coverage applies when the payment is confirmed and the product is tied to your account.

Most important

Instant delivery & proof

We keep auditable logs for purchases and deliveries so issues can be verified quickly:

✔ Purchase confirmation + timestamps
✔ Credit balance changes (ledger/transactions)
✔ API request + charge logs (where applicable)
✔ Report generation/download tracking

This helps resolve disputes fast without back-and-forth.

What’s not covered

Some items can’t be refunded due to their nature:

✔ API calls already executed / credits already consumed
✔ Data accuracy disagreements when source data is public/third-party
✔ Abuse, ToS violations, or chargeback fraud
✔ Custom enterprise work already delivered

If you’re unsure, contact us before purchasing large packs.

Refund & dispute policy (simple version)

If something is broken on our side, we fix it or refund the affected portion. If credits weren’t used, we can reverse them. If a subscription was charged incorrectly, we correct it.

Contact support View pricing

Scenario	What we do	Typical outcome
Bought credits but balance didn’t update	Verify payment + webhook logs, reconcile ledger	Credits applied or refunded
PDF report failed to generate	Retry generation, check template/layout errors	Report delivered or credits returned
API request returns 500 errors	Investigate logs, fix, and credit back failed charges	Fix + credit reversal if applicable
Charged for a plan you didn’t intend	Review Stripe customer/subscription + timestamps	Plan corrected; pro-rated refund if needed
Data seems wrong compared to another site	Check sources + timestamps; explain differences	Clarification or source refresh (no guaranteed refund)

How to request help

Send support the exact details so we can resolve quickly:

✔ Your account email
✔ Stripe receipt / payment timestamp (if available)
✔ What you purchased (plan/pack/report)
✔ Any request ID / company id / template id

Response times depend on your plan, but billing issues are prioritized.

Security & payments

Payments are handled by Stripe. We do not store full card data on our servers.

✔ Stripe-hosted Checkout
✔ Webhook-based delivery confirmation
✔ Internal ledger for credits & API usage
✔ Fraud/abuse monitoring

For invoice copies and receipts, you can request them from support or via your Stripe receipt email.

Have a question before you buy? We’ll help you choose the right option.

Contact sales